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Trainee Account Manager

  • Location:

    Leeds

  • Sector:

    Technology

  • Contact:

    Libby Bagley

  • Contact email:

    libby@mondayatnine.co.uk

  • Published:

    16 days ago

  • Expiry date:

    2022-01-23

​Our client is a leading bespoke incentive scheme provider, who help their clients increase brand loyalty and customer engagement through rewards programs. This is a great chance with lots of opportunities to help provide further development to a company which has shown excellent rates of growth over the past few years.

The role would suit someone from a client service background who has experience of leading and developing client relationships. The person must be pro-active, highly organised, and comfortable working to tight deadlines. The role is extremely varied, ranging from client relationship management, project management, data insight analytics and client upsell opportunities.

Responsibilities:

  • Supporting Account Managers inmanaging their loyalty schemes from end-to-end

  • Overseeing customer queries

  • Setting up, launching and on-going scheme management

  • Analyse and provide financials, data insights, and scheme recommendations to your clients

  • Oversee the reward scheme redemption process

  • Management of telesales campaigns and recommendation opportunities

  • Management of monthly sales figures process and housekeeping checks

Essential skills:

  • Project management

  • Excellent customer service skills

  • Client relationship management skills

  • Analytical/data skills

  • The ability to identify enhancement and upsell opportunities

  • Highly organised and comfortable managing multiple clients

  • Enthusiastic to continuously learn and develop yourself to progress to an Account Manager

  • Continuously seek to develop your managed reward schemes, taking ownership of training where required

  • Good communication skills; can communicate technical issues to non-technical people

  • Ability to communicate across all levels of a business, from board level to end customer

  • Competent in Microsoft Office (Excel, PowerPoint, Word)

  • Presentation skills

  • Ability to show understanding and agreement of the company values

Desirable skills:

  • Experience of website content management systems

  • Advanced Microsoft Excel

  • Experience of B2B marketing experience

Key benefits:

  • Competitive salary

  • Company bonus scheme

  • Company pension (after successful completion of probation period)

  • Healthcare plan (after successful completion of probation period)

  • 25 days holiday, plus your birthday off (3 days to be taken for Christmas closure)