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Customer Retentions Account Manager

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    Libby Bagley

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  • Published:

    7 days ago

  • Expiry date:


Monday at Nine are excited to partner with a leading Managed Service provider based in Yorkshire. This is an excellent opportunity to join a successful business.

Our client requires a Customer Retentions Account Manager to maintain and develop existing and new customer relationships by telephone, to ensure orders / contracts are renewed.


  • Developing existing and new business relationships within an existing customer base

  • Building and maintaining a contact base of customer contacts

  • Profiling customers to understand who makes decisions on contract renewals and what other opportunities there could be for upselling/cross selling Products and Services

  • Preparing quotes for customers and processing/progressing orders

  • Working to achieve both individual and team targets

  • Producing sales forecast reports and statistics

  • Working with all other departments in assisting with customer queries and problems

  • Liaising with all appropriate contacts both internally and externally to ensure that negotiations/deals progress smoothly. 

  • Keeping abreast of all new technologies and services

  • Adhering to procedures and completing necessary documentation

  • Hosting customers and visiting customers as and when required

  • Carrying out general administration duties: inputting orders, spreadsheets etc as required

The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving high standards and has an ambition to progress into external sales.

They will also preferably have the following skills, attributes and experience:

  • Target Orientated

  • Must be a strong team player

  • Highly motivated, with a pro-active approach to their workload

  • Be able to work on their own initiative

  • Intelligent and keen to learn new skills

  • Enthusiastic with a confident personality

  • Has an understanding of the sales process and the importance of customers

  • A fast learner, with an interest in and the ability to learn about Managed Services and Solutions

Key Skills:

  • Excellent communication skills, both written and verbal, in order to be able to liaise with internal contacts at all levels

  • Effective use of the telephone and Microsoft Office packages - including email, word, excel, PowerPoint etc.

  • Ability to work under pressure

  • Good attention to detail

  • Good sense of humour